Returns & Cancellations – FAQ’s
What if my product is faulty?
If your product is faulty or not working as expected, please contact us within 30 days of purchase. Our team will help arrange a replacement or a full refund once the item has been proven to be faulty.
What if my product arrives damaged?
We’re sorry if your item arrives damaged. Please contact our store with details of the damage, photo evidence and any delivery information so we can arrange a replacement or refund.
Can I return an unwanted product?
Yes. If you’ve ordered the wrong item or changed your mind, contact us within 14 days from the day after delivery to arrange a return and refund. Please note:
- Delivery and installation charges are non-refundable
- A collection fee may apply
- Used or installed items may only qualify for a partial refund to reflect reduced value
Are there any items you won’t refund or replace?
We do not offer refunds, repairs, or replacements for faults caused by accidental damage, misuse, neglect, or normal wear and tear.
Can you cancel my order?
In rare cases, we may need to cancel an order due to incorrect pricing, descriptions, or availability shown on our website. If this happens, you will receive a full refund for any payments made.
How do I start a return or cancellation?
Please contact our store on 01623 643300 or sales@domesticsupplies.com and our team will be happy to help.
Repairs & parts covered
We will repair your product for the term of the plan and if we can’t repair it we will replace it. We only use experienced, qualified and fully vetted engineers.
